About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Southern California Alcohol and Drug Program

Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is a 501 (c) (3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles. Offering services with a continuum of care to underserved and disadvantaged populations.

PAY RATE: $84101.46- $88527.86 Per Year

BENEFITS: VOALA/SCADP offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY and PURPOSE

The Operations Manager is generally responsible for identifying and marshalling the resources necessary to achieve the organization's goals through the various Substance Use Disorder (SUD) programs operated by VOALA/SCADP.  Specifically: multiple programs providing to clients individualized assistance through access to service linkages, counseling, life planning, and various crisis intervention methods in order to prepare individuals for further success.  The Operations Manager will stay up-to-date on the rules and regulations involved in providing federal or state public services, and direct resources toward creating links with other non-profit organizations in order to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensure facilities are up to code with health and safety regulations.

DUTIES AND RESPONSIBILITIES

• PROGRAM DEVELOPMENT: In collaboration with the Clinical Regional Director and the Program Managers, develop and manage program budgets, programmic and individual performance goals, and service delivery for VOALA programs in accordance with the various grant/contract/state requirements
  • Develop program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various populations of underserved individuals
  • Develop policies, procedures and records shall support CARF accreditation and meet all local, state, federal and contract/grant regulatory requirements
  • Develop best practices and tools for management of residential and non-residential programs
• SUPERVISION OF PROGAMS – Achieve grant objectives by:
  • Provides Knowledge and overview of services in EHR, enforcing documentation standards and evidenced based practices
  • Overseeing facility operations, in conjunction with Program Managers
  • Overseeing health and safety standards across VOALA facilities
  • Ensuring all services to clients are properly recorded: in both a hard (paper) and soft (electronic health record (EHR)) file format
  • Support Program Managers in the operation of the facilities and support of clients.
• TRAINING: Train, coach, and manage VOALA teams on program requirements, tools, and methods to meet those requirements, including required credentials and continuing education
  • Effectively communicate program and project expectations to team members and management in a timely and clear fashion
  • Plan, conduct and record required in-service training
  • Delegate tasks and responsibilities to appropriate personnel
• COORDINATE MULTIPLE PROGRAMS: With the Program Managers, supervise operations of multiple teams of staff engaged in various programs, collaborate with HR Department the administration staff
  • Through Program Managers, monitor provision of services provided to participants to ensure the quality and effectiveness of services provided
    • Ensure program(s) interim and final goals and requirements are achieved
    • Evaluate program effectiveness; make proposals to senior management
  • Address employee issues, coordinate with Assistant Director and Program Managers all staffing issues, and employee conflicts, involve HR as require.
• BUDGETING: Publish monthly budget reports and proposals
  • Estimate and allocate resources that programs may need in order to achieve goals
  • Create and analyze budget reports, make projections for future budgets to meet program goals
  • Report to CEO and CFO recommendations
• COMMUNICATIONS and COLLABORATION
  • Keep Clinical Regional Director informed of progress towards achieving Grant goals; Communicate with funders on an ongoing basis
  • Meeting all funder reporting timelines
  • Collaborate with community partners for services and housing opportunities to program participants
  • Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
• Plan and participate in community outreach efforts to gain and maintain community support for shelter

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor's degree in Business (or related discipline)
• Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE)

EXPERIENCE:

• Experience in policy development and continuous improvement

PREFERRED QUALIFICATIONS:

• History of working with multiple community partners, existing relationships a major plus.
• Experience connecting clients to community and government resources.
• Familiarity or work experience in a social services field and/or health care
• Familiarity with CARF accreditation
• Bilingual in English and Spanish.
• Knowledge about community resources 
• Knowledge of Harm Reduction Model

• Experience with Electronic Health Records and other relevant databases used by partner service providers

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment