About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $21.82-$22.97 PER HOUR

JOB SUMMARY AND PURPOSE

The Health Support Case Manager Ic provides culturally appropriate health education and information, helps people get the care they need, gives informal counseling and guidance on safety, social distancing and health behaviors, advocates for individual and community health needs, and provide some direct services such as high touch service and coordination to referrals for health care and behavioral services, dental, housing, long term and food services. The ECM will develop care plans and strategic interventions to decrease risk and help clients achieve improved health and well-being. Health Support Case Managers are concentrated on the coordination and monitoring of cost-effective, quality direct care services for the individual, as well as connections to needed community supports for indirect care needs, such as, first aid and blood pressure screening.

DUTIES AND RESPONSIBILITIES

• Outreach and community mobilization
• Prepare and disseminate material, find and recruit participants, assess community needs, visit homes, promote health literacy, be an advocate.
• Community/cultural liaison
• Organize communities, be an advocate, translate and interpret, conduct assessments.
• Care management and care coordination
• In coordination with Program Management and/or primary caregiver, establish the basic needs of the participants.
• Engage families, conduct assessments, address basic needs, set goals and plan actions, provide informal layman counseling, suggest referrals, give feedback to providers, produce documentation.
• Facilitates clients in their comprehensive health self-screenings to collect functional, environmental, psycho-social, employment, housing, educational, and health information, as appropriate
• Assess barriers facing the clients and develop a health care plan.
• Coordinate individualized planning with clients to meet short- and long-term needs.
• Provide service linkages and support systems to ensure identified needs are met.
• Home-based support
• Visit homes, assess environments, promote health literacy, provide coaching, implement action plans.
• Coordinates health case conferences with clients, consults with service team, monitors progress of clients on health case plan, assists clients to meet the agreed upon goals.
• Health promotion and health coaching
• Teach and model behavior change, coach on problem solving, reduce harm, promote treatment adherence, facilitate support groups.
• Designs and provides a comprehensive health services plan for each client that includes a broad range of community medical/health services including assisting clients with physical and emotional needs, and referral to appropriate service providers, maintains individual client health data and information in a secure, HIPAA compliant manner.
• Supports participants with medication monitoring and refills, life skills activities and general mental health.
• Provides linkages to specialty care including Sobering Centers and SUD services.
• Assist participants with adherence to primary care visits by proving reminders, transportation and in person support during appointments.
• Coordinates case conferences with clients, consults with service team, monitors progress of clients on health case plans, assists clients to meet the agreed upon goals.
• Enhanced Coordination of care
• Connect participants to housing navigators and housing services.
• Assist with referral and applications for housing supports including deposits.
• Supports participants with accessing income benefits including SSI/SSDI and other benefits.
• System navigation
• Help patients navigate, coordinate, and follow up; translate, and interpret.
• Provides health administration services including: direct communication with medical providers, referrals to other providers and community health resources, general health instruction to clients, and instruction and in-servicing to counseling line staff including instruction on monitoring of self-administration of prescribed medication.
• Participatory research
• Be an advocate, engage partners, interview, perform data entry, and conduct web searches.
• Participates in weekly health case review with Program Staff to ensure best quality care for clients, and continuous improvement of services.
• Acts as liaison between Program Staff and Medical Providers, in order to coordinate best care of clients
• Interact with other program CHWs to develop best practices.
• Other duties as required

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Must possess a valid Driver’s license, reliable transportation, and in-force auto insurance.

EDUCATION:

• Valid Cardio Pulmonary Resuscitation (CPR) certification within 180 days of hire
• Completion of CHW/ECM training within 90 days of hire.

EXPERIENCE:

• One year of work and/or volunteer experience in public health or social services
• Personal experience in dealing with under-served populations, homelessness; knowledge of the barriers to housing

PREFERRED QUALIFICATIONS:

• Familiarity with Los Angeles County health and social services
• Familiar with Electronic Health Records
• Bilingual in Spanish and English

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.